Warranty

Warranty Claim

Online form

Warranty claim form

Was the Item Damaged in Transit
Attachments: photos or video
Add photos or a short video of the issue Any photo or video from a phone or computer. Up to 200 MB each, 500 MB in total. Larger files: How to send large files

Following assessment by our engineering team, if the returned product is operating within specification and no major hardware fault is identified, a labour charge will apply. Where a major hardware fault is identified and is not attributable to misuse or mishandling, the product will be repaired or replaced under our warranty policy.

Required
Three steps

How it works

  1. Fill in the claim form

    Give as much detail as possible, and tick the box to acknowledge the terms.

  2. Include photos or a short video

    Photos or a short video help our team see the issue. Larger files can be shared with a link.

    How to send large files

  3. Our team assesses the claim

    Our engineering team assesses the claim and replies by email.